Support
Help and contact
Answers to the questions we expect first, and the one address that reaches a human. There is no ticket system yet; email is the channel.
Contact
Not configuredA support mailbox has not been set up for this build yet. This is a private development deployment; when a monitored address exists it will appear here.
Operators: set EVO_SUPPORT_EMAIL in the environment to publish the address.
Takedown and legal notices
Rights holders who believe content on this site infringes their rights, and anyone reporting abuse or an urgent safety concern, should use the support address once it is published above; until then this deployment is private and not reachable by the public.
Describe the material, where it appears and your relationship to the rights in question. A dedicated legal contact will replace this line after counsel review.
Common questions
Short answers that match what the software does today. Where a feature is not built yet, the answer says so.
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Cannot sign in
Use the "Forgot your password?" link on the sign-in page. The reset link is sent to the email address on the account and expires after a short time. If you no longer control that address, write to support from any address and include your username; we will verify you another way.
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No verification email
Check the spam folder first. From the "check your inbox" page you can ask for the link again; a few requests per hour are allowed. If it still does not arrive, the address may be mistyped. Changing the email address is not self-service yet: write to support with your username.
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A purchase did not arrive
Deliveries land in the in-game mailbox of the character chosen at checkout. If an order shows as paid but nothing arrived, the delivery is retried automatically and an operator can see it in the order queue. Send us the order reference shown on your order page (ORD- followed by ten letters and digits) and nothing else.
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Paying a reseller
Only resellers listed in the store directory are authorised. Ask for the reseller code and check it against the directory before you pay anyone. We cannot recover money paid to someone who is not listed.
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Becoming a reseller
Reseller onboarding is handled by the operator, not through a form on this site. Write to support with your business name and region. Approval is not automatic and is not guaranteed.
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Your data
To ask for a copy of your data or to delete your account, write to support from the email address on the account. Requests are handled by hand today.
This page is a draft (v1) pending review by counsel. Read the terms of service and the privacy notice.