Ninja Saga EVO Code of Conduct

1. About these rules

1.1 Where they apply

These rules apply to every account and every character, everywhere we run:

• the game on the web, Windows and Android;
• all in-game chat: world, clan, crew, PvP lobby and battle chat;
• our website;
• our official community spaces, for example our official Discord server, groups and social media pages.

Some things are serious even when they happen somewhere else: threats, doxxing, scams aimed at our players, and insulting our GMs and staff. We act on those too, but only with evidence we can verify (section 9).

1.2 Accepting the rules

• When you register, you must confirm that you have read and accept this Code of Conduct.
• When we publish a new version, the website and the game show it to you. You must accept it to keep playing. If you do not agree, you can stop playing and ask us to delete your account (12.4).
• You must be old enough to play (12.1). If you are under 18, read these rules together with a parent or guardian, who must agree to them for you.

1.3 Changes

• We announce important changes at least 7 days before they take effect. Urgent changes, for example to stop a new kind of cheat or scam, can take effect right away.
• Fixing a typo or a translation does not change the version number and does not need a new acceptance.
• We judge what you did by the version that was in effect when you did it.

1.4 Languages

• This Code of Conduct exists in full in English and in Bahasa Indonesia.
• Players in Indonesia get the Bahasa Indonesia version. For them it is the binding text and prevails if the two versions differ.
• Everyone else: the English version prevails.
• The short version and the penalty table are also available in Thai, Filipino, Vietnamese, Brazilian Portuguese and European Portuguese. When you accept the rules, we show you the summary in your language next to the full text. If a summary and the full text differ, the full text applies.

1.5 These rules and our other terms

This Code of Conduct is part of our Terms of Service. Resellers must also follow the Reseller Agreement in the Reseller Center. Nothing here takes away a right that the law of your country gives you.

2. Words we use

3. Penalties

3.1 Types of penalties

3.2 Penalty table

The arrows show your 1st, 2nd, 3rd and later strike for the same rule. "Also" is added every time. "Counts for" is how long a strike stays active for that rule (see 3.3).

3.3 How penalties add up

1. Each rule has its own ladder. Your step is the number of active strikes you already have for that same rule, plus one.
2. Strikes expire. A strike stays active for the time in the "Counts for" column, counted from the day it was given. After that it no longer raises your next penalty, but it stays in our records.
3. The last step repeats. If you are already at the last step of a ladder, you get the last step again.
4. One incident, several rules. If one action breaks several rules, you get the heaviest penalty, plus the "Also" items of every rule broken. Each broken rule still gets its own strike.
5. Penalties do not overlap. If you get a new ban while you are banned, the new ban starts when the current one ends.
6. Too many bans. If you already had 4 bans (of any rule) in the last 365 days, the next penalty that would be a ban becomes a permanent ban. A senior admin confirms it. This never makes the fixed ladder for insulting GMs and staff (6.1) heavier: a first or second strike for that rule stays a 3-day or 7-day ban. Bans under that rule do count towards the 4.
7. The whole account. Every penalty covers your whole account and all its characters.
8. Other accounts. For cheating, hacking, scams, payment fraud and harming children, we can close every account that belongs to the same person.
9. No refunds. A penalty does not give you back money, tokens, Premium time or items, and Premium or event timers keep running during a ban. The exceptions are in 3.5 (an investigation hold that finds nothing) and section 10 (a successful appeal).
10. Nothing can be bought. Spending money never removes or shortens a penalty. Real staff never sell "unbans".

3.4 Staff judgement

Every case is different, so staff can adjust a penalty, but only within these limits:

• One step lighter, with a written reason. For example: it is a first time, the player is young, nobody was really harmed, the player apologised sincerely, or the player reported it. One step lighter means the step before on the same ladder. On the first step, a ban becomes half as long (at least 1 day) and a mute becomes a warning. A rule whose first step is a permanent ban has no lighter step.
• One step heavier, with a written reason and the approval of a senior admin. For example: large gains, many victims, a new or young player was targeted, it was planned or done as a group, or it went on after a warning.
• Never for Cheating (4.1) and Insulting GMs and staff (6.1). Those penalties are fixed by the game owner.
• Two people for an immediate permanent ban. Under a rule whose first step is a permanent ban (Cheating (4.1), Hacking and attacks (4.6), Scams and account theft (5.4), Payment fraud (5.6), Dangerous links (7.3), Harming children (6.9)), a second staff member or a senior admin checks the evidence and confirms the ban before it is applied. Until then, the account can be on an investigation hold (3.5).
• No conflict of interest. Staff never decide a case in which they are the target, or which involves their family, friends, clan or crew. Another staff member handles it. A GM who was insulted never gives the penalty for that insult.
• Something not listed? If behaviour clearly harms players or the game but is not in this Code, staff use the closest rule, and we add it to the next version.

3.5 Bans and investigations

• During a ban you cannot play, but you can still use our website to read the rules and to appeal.
• If a clan or crew leader is banned for 30 days or more, staff can pass the leadership to another member so the group can keep playing.
• Investigation hold. In serious cases (cheating, bots, bug abuse, hacking, scams, payments, gambling, dangerous links, child safety) we can lock an account for up to 14 days while we check. We tell you it is a hold. A hold is not a strike. If we find nothing, we lift it and restore any Premium days you lost during the hold.
• What we tell you. When we give a penalty, we tell you the rule, the penalty, when it ends, and the date, time and place (for example world chat, PvP or Discord) of what happened, so that you can appeal. We do not tell you how we detected it.
• Clans and crews. When we reset a clan's or crew's season score because of abuse, we take back only the gains from the abuse. Members who did not take part keep everything else.

3.6 Stolen accounts

If our records confirm that someone took over your account without your permission (for example a login from a new device or internet address, followed by a change of password or email), you are not penalised for what the thief did. We lock the account, help you secure it, and give it back to you. We may still take back what the thief gained, or what was bought with stolen money. This also covers gambling or other spam sent from a stolen account (7.3).

This does not cover an account you shared or lent to someone (5.1): you are responsible for what they do.

4. Fair play

4.1 Cheating

Cheating means changing how the game works, or using tools that give you an unfair advantage. This includes:

• modified or unofficial game clients, or edited game files;
• memory editors, speed hacks, damage hacks or anything that changes values in the game;
• changing, blocking, faking or replaying the game's network traffic, or reading it to see information the game hides from you;
• using, sharing or selling cheats, or teaching others how to cheat;
• using a bug to copy items, gold or tokens on purpose or again and again, when a senior admin confirms it (see 4.3).

Penalty: permanent ban, the first time. A second staff member or a senior admin confirms the evidence before the ban is applied (3.4). You are responsible for your account: if someone you let use your account cheats, the account is still banned. If your account was stolen, 3.6 applies instead.

Allowed, as long as they do not change the game, play for you or give you an advantage: our own web, Windows and Android game clients; screen recording and streaming apps; voice chat apps; accessibility tools where one key press does one action; browser developer tools used only to look; VPNs; ping or route boosters; page-translation extensions; ad-blockers; antivirus programs.

Not allowed, for example: memory editors and speed tools, packet editors or injectors, modified game files or apps, auto-clickers and macro recorders used in the game, and any "mod menu".

4.2 Bots and macros

Do not let anything play for you. No auto-clickers, scripts, recorded key presses or programs that repeat battles, missions, hunts or events without you. This includes event activities and leaderboards.

Penalty: ban 30 days, then permanent ban. Everything gained with the bot is removed, and rankings are reset.

4.3 Bug abuse

Bugs happen. If you find one that gives you something you should not have, stop, and report it within 48 hours (see section 8).

• If you report it in time and did not repeat it on purpose, you get no penalty. We may still remove what the bug gave you; that is a fix, not a punishment.
• An accidental, one-time copy of items, gold or tokens that you report within 48 hours is never cheating and never bug abuse.
• If you use a bug on purpose, repeat it, or hide it, that is bug abuse.
• It counts as cheating (4.1) only when you copied items, gold or tokens on purpose or again and again, or deliberately spread a bug so others could use it (for example by posting or selling the steps), and a senior admin confirms it.

Penalty: ban 7 days, then 30 days, then permanent ban. Gains are removed and rankings are reset.

4.4 Win-trading and multi-account abuse

You may have more than one account. You may not use extra accounts or deals with other players to get an unfair result. This includes:

• win-trading: fixing PvP results, losing on purpose, or quitting a match to give someone a win;
• using second accounts to raise your own rank, your clan or crew score, or your event score;
• moving welcome gifts from extra accounts to your main account, or using several accounts to collect redeem codes or event rewards that are meant once per person.

Every new account gets its welcome gifts automatically, and that is fine. What is not allowed is moving them to another account, or farming codes and rewards across accounts.

Everyone who took part gets the penalty. If a clan or crew does it together, we take back the clan's or crew's season gains from the abuse (3.5).

Penalty: ban 7 days, then 30 days, then permanent ban. Gains are removed and rankings are reset.

4.5 Ban evasion and mute evasion

• While your account is banned, do not play on another account.
• While your account is muted, do not chat from another account.

Brothers, sisters and other family members who each play their own account on the same phone, computer or internet connection are not evading. We look at more than a shared device or internet address before we decide.

Penalty for ban evasion: the other account is closed for good, and your original penalty starts again from the beginning. The second time, all your accounts are banned permanently.

Penalty for mute evasion: the other account is muted for as long as your mute had left, and your original mute starts again. Then ban 7 days, then 30 days, then permanent ban.

4.6 Hacking and attacks

Do not attack the game, its servers, its staff tools or other players' accounts. This includes trying to log in to accounts that are not yours, overloading our servers (DDoS), spreading malware, and trying to reach data or tools you should not have.

Penalty: permanent ban, the first time, confirmed by a second staff member or a senior admin. All your accounts can be closed. If you found a security hole by accident, follow section 8.2 instead.

5. Accounts, trading and payments

5.1 Account sharing and joki

Your account is for you only.

• Do not give your password to anyone, and do not play someone else's account.
• Do not pay someone to play your account (joki). If you are the one paid to play, that is selling (5.2).
• Brothers, sisters and friends may use the same phone or computer, as long as each person uses their own account.

If you share your account, you are responsible for everything done on it. We cannot return items that were lost after you shared your password. An account that was taken from you without permission is covered by 3.6.

Penalty: warning, then ban 7 days, then 30 days, then permanent ban. If the shared play changed rankings or event results, rankings are reset too.

5.2 Selling outside official channels

Do not sell accounts, characters, items, gold, tokens, Premium, redeem codes or play services (such as joki) for money or anything of real value. Do not run an unofficial top-up service. Only verified resellers may sell, and they follow the Reseller Agreement.

Penalty: ban 30 days, then permanent ban. Gains are removed. An account that was sold can be closed for good, because we can no longer tell who owns it.

5.3 Buying from unofficial sellers

Buy only through the official channels. Before you pay a reseller, check that they are in the reseller directory on our website. We cannot help you if an unofficial seller takes your money.

Buying from a verified reseller in the directory is always an official purchase. You are never penalised, and the item is never taken back, because that reseller broke the reseller rules (for example by selling below the official price).

Penalty for buying from unofficial sellers: warning, then ban 7 days, then 30 days, then permanent ban. What you bought is removed.

5.4 Scams and account theft

Do not trick people to get their account, password, items or money. This includes fake giveaways, fake top-up or "free tokens" websites, fake login pages (phishing), promising something and not delivering it, and keeping an account that someone trusted you with.

Penalty: permanent ban, the first time, confirmed by a second staff member or a senior admin. All your accounts can be closed.

5.5 Chargebacks

If something is wrong with a payment, contact support first. Most problems are fixed quickly. If you ask your bank, card or e-wallet to take a payment back (a chargeback or dispute) without contacting us first:

• your account is banned until the dispute is closed, and the items from that payment are removed;
• if the dispute is cancelled, or the money comes back to us, the ban is lifted.

A child's purchase without permission is different. If a parent or guardian contacts support about it, the child's account gets no strike and no chargeback ban, even if the parent has already opened a dispute (12.3).

Penalty: ban until resolved, then permanent ban.

5.6 Payment fraud

Do not use payment methods that are not yours without permission, do not send fake or edited payment proofs to us or to resellers, and do not abuse payment mistakes. A child who paid with a family member's account without permission is handled under 12.3, not as payment fraud.

Penalty: permanent ban, the first time, confirmed by a second staff member or a senior admin. Items are removed, all your accounts can be closed, and we can report it to the authorities.

6. Respect and safety

6.1 Insulting GMs and staff

Our GMs and staff are people too. Do not insult them, curse at them, mock them, or spread lies about them. This counts everywhere: in the game, in chat, in messages, on our website, on Discord and on social media. It also counts when the insult is a picture, meme or video.

You may disagree with a decision, give honest feedback about the game, post an honest review, and appeal politely. That is not an insult.

• Reports about staff are protected. A report about a staff member's behaviour, sent through the Support page with "Staff" in the subject, is never an insult, even if we cannot prove it.
• "Spreading lies" means public claims about staff that you know are false.
• Outside the game we need evidence we can verify (section 9).

Penalty: ban 3 days, then 7 days, then permanent ban. This ladder is set by the game owner and is the same for everyone. Strikes for this rule do not expire. Threats or doxxing against staff are handled under 6.7 and 6.8, which are heavier.

6.2 Pretending to be staff

Do not pretend to be a GM, staff member, the Ninja Saga EVO team or a verified reseller. This includes names like "GM", "Admin", "Staff", "Moderator" or "Official", fake staff screenshots, and fake official pages, groups or websites.

Penalty: ban 7 days, then 30 days, then permanent ban, and the name is changed. If you pretend to be staff to trick someone, it is a scam (5.4).

6.3 Rude and toxic chat

Keep chat friendly. Do not swear at people, call them names, make fun of them, or start fights, including fights about politics or religion. Friendly jokes between friends are fine; if someone asks you to stop, stop.

Penalty: warning, then mute 1 day, then mute 7 days, then ban 7 days, then ban 30 days, then permanent ban.

6.4 Bullying and harassment

Do not target a player again and again. This includes following someone to insult them, sending them messages they do not want, ganging up on them, telling others to attack them, posting embarrassing pictures of them, and picking on new players. If you have a problem with someone, report them to us; do not post call-outs about them.

Penalty: mute 3 days, then ban 7 days, then ban 30 days, then permanent ban.

6.5 Hate speech

Do not attack or mock anyone for their ethnic group, religion, race, nationality or group (SARA), their gender, disability, sexual orientation or body. No slurs and no hate symbols, also not "as a joke".

Penalty: ban 7 days, then 30 days, then permanent ban.

6.6 Sexual content

No sexual messages, sexual jokes aimed at someone, asking for photos, or unwanted flirting. Sexual names are covered in 7.4 and adult links in 7.3.

Penalty: ban 7 days, then 30 days, then permanent ban.

6.7 Threats

Do not threaten to hurt anyone, in the game or in real life. Do not threaten to hack, dox or attack someone's account. Never tell anyone to hurt themselves.

Penalty: ban 30 days, then permanent ban. Serious threats can be reported to the authorities. If you or a friend are in danger, contact your local emergency number right away.

6.8 Doxxing

Do not share, or threaten to share, someone's private information without their permission: their real name, address, school, phone number, photos, social media accounts or location. This protects staff too. Also keep your own private information to yourself.

Penalty: ban 30 days, then permanent ban.

6.9 Harming children

Many of our players are young. Any sexual talk with a child, asking a child for photos, trying to meet a child in person, or sharing sexual content involving children is never allowed.

Penalty: permanent ban on all accounts, the first time, and we report it to the authorities. A second staff member or a senior admin confirms the evidence first. If someone makes you uncomfortable, block them, tell a parent or teacher, and report them to us.

7. Chat, names and reports

7.1 Spam

Do not flood chat. No repeating the same message, walls of letters or emoji, chain messages, mass messages, or begging for items again and again.

Penalty: warning, then mute 1 day, then mute 7 days, then ban 7 days, then ban 30 days, then permanent ban.

7.2 Advertising

Do not advertise other games, other private servers, unofficial sellers or top-up services, or try to move our players to them. Sharing your own Ninja Saga EVO video or stream now and then is fine; posting it over and over is spam.

Penalty: mute 7 days, then ban 7 days, then ban 30 days, then permanent ban.

7.3 Harmful links

Dangerous links. Never post links to malware, fake login pages (phishing, also a scam under 5.4), sexual material involving children (also 6.9), or gambling and "judi" sites, including online slots.

Penalty: permanent ban, the first time, confirmed by a second staff member or a senior admin. If gambling links were sent from a stolen account, the owner is not penalised (3.6).

Inappropriate links. Do not post links to adult content, pirated content (anime, films, games or music) or cheat downloads.

Penalty: ban 7 days, then 30 days, then permanent ban, with normal staff judgement (3.4).

7.4 Offensive names

Names of characters, clans and crews, and clan or crew messages, must follow these rules too. They must not be rude, sexual or hateful, must not look like staff, and must not contain private information, links, seller names or other servers. Clan and crew leaders are responsible for their group's name and messages.

Penalty: warning, then ban 3 days, then ban 30 days, then permanent ban. The name is changed every time. Names that look like staff are also covered by 6.2.

7.5 False reports

Reports help us, so use them honestly. Do not:

• report people you know did nothing wrong, or organise mass reports;
• edit screenshots or fake other evidence;
• lie in an appeal, which means saying something you know is false or sending faked evidence. Losing an appeal is never lying;
• send the same message to support again and again. Follow-ups after our 7-day response target has passed are always fine, and for this point the first penalty is always a warning.

Penalty: warning, then ban 7 days, then 30 days, then permanent ban. Faking evidence is serious and usually means one step heavier.

7.6 Gambling

Do not organise or take part in bets, raffles, lotteries or "judi" with gold, items, tokens, accounts or money, in chat, in clans or crews, or in our community spaces. Gambling is against the law in Indonesia and many other countries.

Allowed: events we run ourselves, and free giveaways where nobody pays or stakes anything to take part.

Penalty: ban 7 days, then 30 days, then permanent ban. Stakes and winnings are removed. When real money is involved, the penalty is usually one step heavier.

8. Bugs and security holes

8.1 Reporting a bug

1. Stop using it.
2. Within 48 hours, write to us through the Support page with "Bug" in the subject. Tell us what you did, what happened, your character name and ID, and the date and time. Add a screenshot or video if you can.
3. Do not tell other players how to do it.

Useful reports can earn a reward, such as tokens or Premium days. The team decides the reward. Usually only the first person who reports a bug gets it.

8.2 Reporting a security hole

If you find a way to get into other accounts, pay less than the real price, reach staff tools or read data that is not yours, tell us privately through the Support page with "Security" in the subject. We do not punish good-faith reports that follow these rules:

• test only on your own account, and stop as soon as you see the problem;
• do not look at, change or delete other people's data;
• do not slow down or attack the servers, and do not trick staff or players;
• do not keep or use anything you got through the hole;
• keep it secret until we tell you it is fixed.

We aim to reply within 7 days. Serious, useful reports can earn a reward that the team decides. Someone who breaks these rules is handled under 4.3 or 4.6 instead.

9. Evidence and investigations

• What we use: our game records (battles, rewards, purchases and logins), chat records, cheat detection, payment records, and reports from players with screenshots, videos and links.
• How to report a player: write to us through the Support page with "Report" in the subject. Include the character name and ID, the date and time, where it happened (for example world chat, clan chat, PvP or Discord), what happened, and a screenshot or video.
• Clear evidence only. We give a penalty only when the evidence clearly shows that the rule was broken. If something happened in the game, we check it against our own records, because screenshots can be edited.
• Outside the game (for example Discord, social media or private messages), we act only on evidence we can verify: a link to the post or message that we can open, or a clear match to the player's in-game identity (for example the character name and ID in the post, or an account we can tie to the player). A single screenshot we cannot verify is never enough.
• We keep detection private. We do not explain exactly how we find cheats, so that cheaters cannot get around it.
• Privacy. We do not tell you what penalty another player got. We may post a public list of characters banned for cheating or fraud, showing only the character name and the rule broken. We leave out accounts of players we know are under 18.
• Records. We keep a record of every penalty: the rule, the evidence, the staff member and the reason.

10. Appeals

If you think a penalty is wrong, you can appeal.

• When: within 30 days of the penalty.
• Where: through the Support page, with "Appeal" in the subject.
• What to include: your username, character name and ID, the date of the penalty, and why you think it is wrong. Add any evidence you have.
• One appeal per penalty. A staff member who did not give the penalty, and who is not involved, reviews it.
• When we answer: we aim to answer within 7 days, and within 72 hours for a permanent ban. The penalty stays in place while we review it, unless it is an investigation hold that runs out first.
• Results: we keep, reduce or remove the penalty. For cheating and insulting GMs and staff, whose penalties are fixed by the game owner, an appeal can only keep the penalty or remove it: for example because it did not happen, or it was the wrong account. If we remove a penalty, the strike is deleted, and we return lost Premium time where we can.
• Final decision: the appeal decision is final. We reopen a case only if you bring new evidence.
• Be polite: an appeal that insults staff is closed and counts under 6.1.
• Parents can appeal for their child.
• You may write in your own language. We answer in English or Bahasa Indonesia, and we may use translation tools.

11. Staff

• Real staff never ask for your password or verification codes, never ask you to pay them, and never sell items, accounts or unbans.
• Staff follow this Code too. If a staff member is rude or misuses their power, report it through the Support page with "Staff" in the subject. The report goes to the game owner, and staff who break the rules lose their role.
• A report made in good faith is never punished. A report about staff through that channel is never treated as an insult (6.1) or a false report (7.5), even if it is not proven.
• Every staff action on an account is recorded.

12. Parents and young players

12.1 Age

• You must be at least 13 years old to create an account. If the law where you live sets a higher age, that age applies.
• If you are under 18, a parent or guardian must agree to these rules and to your account before you play or buy anything.

12.2 Spending limits

Every account has spending limits that count purchases in our store and through resellers:

• at most US$83 in any 30 days (Rp1,500,000 when you pay in rupiah);
• when spending in 7 days passes US$17 (Rp300,000 in rupiah), we ask for an extra confirmation before the next purchase.

These are today's limits, the same for every country; the US dollar amounts follow the checkout rate (Rp18,000 per dollar today). We show the current ones on the store page.

12.3 A purchase made without permission

If your child bought something without your permission, write to the Support page with "Parent" in the subject, with the order reference (it starts with ORD-) if you have it. Your child's account gets no strike and no chargeback ban for it, even if you have already opened a dispute with your bank or e-wallet. If the money is returned, we remove what was bought with it.

12.4 Deleting an account

A player, or the parent or guardian of a player under 18, can ask us to delete the account through the Support page with "Delete account" in the subject. We first check that the request comes from the account owner or their parent. We then delete the account and all its characters within 30 days. We keep payment and penalty records for as long as the law requires. Deleting an account does not refund purchases, unless the law says otherwise.

13. Contact

All reports, appeals and questions go through the Support page on our website. We never contact you from unofficial accounts to ask for your login details.

Thank you for helping keep Ninja Saga EVO fair and friendly. See you in battle!